(ÁÖ)Çѱ¹·Î½´
Position Details
Job Title: Onsite User Service Specialist
Division: IT (PIIX)
Location: Seoul S.Korea
Reports to: APAC Section Lead - Onsite User Services
You will be joining a global high-performance team and empowered and trusted to make decisions, bringing the best user experience to the workplace. You will ensure business continuity by managing local infrastructure and technology lifecycle and also partner with business and external stakeholders to support and co-create technology-enabled solutions aligned with our company strategy.
What you¡¯ll be working on:
Provide end-user support, including but not limited to: manage incidents and service requests, create and maintain a knowledge base, support and facilitation of meetings and events.
Support and manage workplace infrastructure and technology lifecycle to ensure business continuity.
Design and lead user adoption programs, training and communication campaigns to support end-user digital transformation and enablement.
Identify and lead workplace digitalization initiatives to elevate user experience and productivity.
Actively participate within an above-country squad and networked setting to deliver on our strategic priorities.
Partner with business and external stakeholders to co-create and drive business opportunities enabled by Information and technology.
Additional Local Role Requirements
Provide local and offsite meeting and event support and facilitation.
Scope and lead small projects to meet business demand.
Accountable for monitoring and improving user satisfaction.
Local Vendor Management.
Provide IT support to GSMP sites.
Who you are:
You are a creative problem solver with a results-oriented mindset and are self-organised.
You have strong business acumen, can navigate ambiguity and manage complexity.
Have a keen interest in emerging workplace and digital technology trends.
You exhibit intellectual curiosity and integrity, and have a strong passion to bring value-add technology to the business through collaboration.
Can influence decisions within areas of expertise and ability to present technical solutions or ideas to stakeholders in non-technical language.
Can lead onsite services implementation projects with minimal supervision.
You¡¯re someone who wants to influence your own development. You are looking for the opportunity to pursue your interests across functions and working in a multicultural environment motivates you.
Job Requirements:
Diploma or Degree qualified within a Computer Science / Information Technology related field (preferred but not required).
At least 2-3 years experience working within technology / IT related fields in a similar capacity.
Experienced in providing technical onsite IT support and project coordination.
Strong communication skills with a good level of spoken/written English and Korean.
Submission
English and Korean resume and self-introduction in 1 MS Word file or PDF file.
Please include your current salary and expected salary information in your resume.
±¹, ¿µ¹® À̷¼¿Í ±¹, ¿µ¹® ÀÚ±â¼Ò°³¼¸¦ 1°³ÀÇ MS Word ȤÀº PDF ÆÄÀÏ·Î Á¦Ãâ
À̷¼ »ó´Ü¿¡ ÇöÀç ¿¬ºÀ°ú Èñ¸Á ¿¬ºÀÀ» ¹Ýµå½Ã Ç¥±âÇϽñ⠹ٶø´Ï´Ù. ´©¶ô½Ã À̷¼°¡ °ËÅäµÇÁö ¾Ê½À´Ï´Ù.
Next Step
1. Job application screening ¼·ù ÀüÇü
2. Interview ¸éÁ¢ ÀüÇü
- Interview will be informed to the candidate who passes the resume screen test.
- ¸éÁ¢Àº ¼·ùÀüÇü ÇÕ°ÝÀÚ¿¡ ÇÑÇØ °³º° Å뺸ÇÕ´Ï´Ù.
- ½Ç¹«Áø ¸éÁ¢, ÀÓ¿ø ¸éÁ¢
3. Overall assessment Á¾ÇÕ ½É»ç
4. Final notification via job offer letter ÃÖÁ¾ ÇÕ°Ý ÅëÁö
* The finalist is selected after the comprehensive assessment which includes candidates¡¯ reference check, background check on employment history, education, etc and medical check-up.
ä¿ëÀÌ À¯·ÂÇÑ Èĺ¸ÀÚ¿¡ ´ëÇؼ ÀÌ·Â °ËÁõ ¹× ÆòÆÇ Á¶È¸, °Ç°°ËÁø µîÀÇ Á¾Çսɻ縦 ÁøÇàÇÏ¿© ÃÖÁ¾ ÇÕ°ÝÀÚ¸¦ ¼±Á¤ÇÕ´Ï´Ù.
1. ¼·ùÀüÇü ¡æ 2. ¸éÁ¢ÀüÇü ¡æ 3. Á¾ÇÕ½É»ç ¡æ 4. ÃÖÁ¾ ÇÕ°Ý ÅëÁö¡Ø ¼·ùÀüÇü ÇÕ°ÝÀÚ¿¡ ÇÑÇØ °³º° Å뺸
¡Ø ä¿ëÀÌ À¯·ÂÇÑ Èĺ¸ÀÚ¿¡ ´ëÇؼ ÀÌ·Â °ËÁõ ¹× ÆòÆÇ Á¶È¸, °Ç°°ËÁø µîÀÇ Á¾Çսɻ縦 ÁøÇàÇÏ¿© ÃÖÁ¾ ÇÕ°ÝÀÚ¸¦ ¼±Á¤ÇÕ´Ï´Ù.
º¹¸®ÈÄ»ý • ¼±ÅÃÀû º¹¸®ÈÄ»ýÄ«µå• ÀÚ³àÇÐÀÚ±Ý Áö¿ø (À¯Ä¡¿ø, ÃÊ¡¤Áß¡¤°íµîÇб³, ´ëÇб³)• Stock Purchasing Program• Äܵµ ¸â¹ö½Ê• ¾ÆÀÌ°¡ ÀÖ´Â ¿©Á÷¿øÀÇ °æ¿ì ÃâÀå½Ã À°¾Æºñ Áö±Þ • ´Üü»ý¸íº¸Çè ¹è¿ìÀÚ ¹× ÀÚ³à±îÁö °¡ÀÔ• Àå±â±Ù¼ÓÈÞ°¡* À§ ÇÁ·Î±×·¥Àº ȸ»ç »çÁ¤¿¡ ÀÇÇØ º¯°æµÉ ¼ö ÀÖ½À´Ï´Ù.
±â Ÿ• ¸éÁ¢Àº ¼·ùÀüÇü ÇÕ°ÝÀÚ¿¡ ÇÑÇØ °³º°Å뺸ÇÕ´Ï´Ù.• ¸ðµç ¼·ù´Â ¹Ýµå½Ã MS Word·Î ÀÛ¼ºÇϱ⠹ٶø´Ï´Ù.• ÀÔ»çÁö¿ø¼ ³»¿ë Áß ÇãÀ§»ç½ÇÀÌ ÆǸíµÉ °æ¿ì ÀԻ簡 Ãë¼ÒµÉ ¼ö ÀÖ½À´Ï´Ù.• ±¹°¡À¯°øÀÚ ¿¹¿ì ¹× Áö¿ø¿¡ °üÇÑ ¹ý·ü, µ¶¸³ À¯°øÀÚ¿¹¿ì¿¡ °üÇÑ ¹ý·ü¿¡ ±ÔÁ¤µÈ Ãë¾÷º¸È£´ë»óÀÚ ¿ì´ë.• Àå¾ÖÀÎ °í¿ëÃËÁø ¹× Á÷¾÷ÀçÈ°¹ý¿¡ ÀÇÇÑ Àå¾ÖÀÎ ¿ì´ë ÀÔ»çÁö¿ø¼ ³»¿ë¿¡ ÇãÀ§»ç½ÇÀÌ ÆǸíµÉ °æ¿ì ÀԻ簡 Ãë¼ÒµÉ ¼ö ÀÖ½À´Ï´Ù.±âŸ ¹®ÀÇ»çÇ×Àº E-mail·Î ¹®Àǹٶø´Ï´Ù. ä¿ëÀýÂ÷ÀÇ °øÁ¤È¿¡ °üÇÑ ¹ý·ü(Á¦11Á¶)¿¡ µû¶ó ÃÖÁ¾ ºÒÇÕ°ÝÇÑ Áö¿øÀÚÀÇ °æ¿ì Å뺸 ÈÄ 1°³¿ù ³»¿¡ korea.roche@roche.comÀ¸·Î Á¦Ãâ ¼·ù(Ãâ·Â ÇüÅÂÀÇ ¼·ù)¿¡ ´ëÇÑ ¹Ýȯ û±¸¸¦ ¿äûÇÒ ¼ö ÀÖ½À´Ï´Ù. ¼·ù´Â ¿ìÆíÀ¸·Î ¹ÝȯÇÏ¸ç ºñ¿ëÀº ´ç»ç°¡ ºÎ´ãÇÕ´Ï´Ù. ´Ü, À¥»çÀÌÆ® ¶Ç´Â À̸ÞÀÏ·Î Á¦ÃâµÈ ¼·ù ¹× ´ç»çÀÇ Á¦Ã⠿䱸°¡ ¾øÀ½¿¡µµ ÀÚ¹ßÀûÀ¸·Î Á¦ÃâµÈ ¼·ùÀÇ °æ¿ì ¹Ýȯ û±¸ ´ë»ó¿¡¼ Á¦¿ÜµË´Ï´Ù. Áö¿øÀÚÀÇ ¹Ýȯû±¸¿¡ ´ëºñÇÏ¿© º» ä¿ë ÀüÇü °á°ú°¡ È®Á¤µÈ ³¯·ÎºÎÅÍ 90ÀÏ ±îÁö ä¿ë¼·ù¸¦ º¸°üÇÏ°Ô µÇ¸ç ±×¶§±îÁö ä¿ë¼·ùÀÇ ¹ÝȯÀ» û±¸ÇÏÁö ¾Æ´ÏÇÒ °æ¿ì¿¡´Â °³ÀÎÁ¤º¸ º¸È£¹ý ¿¡ µû¶ó Áöü ¾øÀÌ Ã¤¿ë¼·ù ÀÏü¸¦ ÆıâÇÒ ¿¹Á¤ÀÔ´Ï´Ù. ´Ü Áö¿øÀÚ°¡ »çÀü µ¿ÀÇÇÏ´Â °æ¿ì »ó½Ã ä¿ë µî¿¡ È°¿ëÇϱâ À§ÇÑ ¸ñÀûÀ¸·Î ÃÖ´ë 3³â±îÁö Á¦ÃâÇϽŠ°³ÀÎÁ¤º¸¸¦ º¸°üÇÒ ¼ö ÀÖÀ½À» ¾Ë·Áµå¸³´Ï´Ù.
Á÷¾÷Á¤º¸Á¦°ø»ç¾÷½Å°í¹øÈ£ J150002023003