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[Sanofi/»ç³ëÇÇ] Customer Engagement Specialist
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Customer Engagement Specialist
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https://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Seoul/Customer-Engagement-Specialist_R2510376-3
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À̸ÞÀÏ recruitment.kr@sanofi.com (Áö¿øÀº À§ÀÇ ¸µÅ©¿¡¼¸¸ °¡´É)
•JOB OBJECTIVE:
Support Customer Engagement team in successfully delivering the following:
- Working as an internal consultant to provide business insights in meeting business unit¡¯s needs
- Operational effectiveness and efficiency in multiple customer engagement channel (salesforce, field marketing, digital marketing, MSL); cost effectiveness analysis
- Optimized omni-channel model (customer centric approach that provides seamless and optimal experience via multiple channel engagement)
- Business operational efficiency and effectiveness related case analysis (qualitative and quantitative)
•The successful candidate will demonstrate the following:
- Organize and gather information and data on business issues to be solved or procedures to be improved
- Collaborate with key stakeholders (sales, marketing, field-marketing, digital marketing and commercial excellence) in providing solutions to business questions
- Analyze internal salesforce, CRM, financial and external secondary market data (IQVIA, UBIST, HIRA, etc.) in providing insights
- Support making recommendations for optimizing resource allocation and increasing operational efficiency
- Provide business insights to meet business unit¡¯s specific needs through presentations or written report
•
Recommended
:
- Undergraduate or master¡¯s degree with 5+ years of work experience.
- Experience in business excellence in pharmaceutical industry preferred
- Management consulting experience in healthcare industry is a plus
- Exceptional analytical and quantitative problem-solving skills
- Good time-management skills and a flexible attitude, with ability to meet tight deadlines and handle simultaneous work streams
- Ability to work effectively with people at all levels in the organization
- Ability to deal with uncertainty and ambiguity
- Ability to think strategically and how decisions will be tactically put into action in practice
- Ability to communicate complex ideas effectively (both verbally and in writing in English and Korean)
- Proficient in Excel and Powerpoint
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02-2136-0000
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recruitment.kr@sanofi.com
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