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[Sanofi/»ç³ëÇÇ] CRM & Customer Data Specialist
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CRM & Customer Data Specialist
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https://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Seoul/CRM---customer-data-specialist_R2532875
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[Purpose of Role]
In order to maximize SFE, the job holder operates SFA (CRM) system (currently, Centrix & VacciMI) in Korea and closely communicate with global CRM team for better CRM solution implementation. She/he will generate KPIs report based on CRM system and closely co-work with SFE and other BO&S functions to deliver the insight to GBU
She/he will organize the data and ensure the unification and integration of customer data from diverse systems
[Priorities]
- Operate sanofi CRM system (Gate keeper, communication for system, change request, data upload & download to system and other operating work for CRM system)
- Generate the SFE KPIs report from CRM BI
- CRM data management and operate CRM BI
- Ensure customer data unification from MCE channel and develop the KPIs report from MCE BI
- Monitor and audit data quality and ensure integrity of customer data
[Job holder requirements]
Language skill
-English proficiency required
Education
-Over Bachelor¡¯s degree in Statistics or Mathematics or Business Administration (Preferred)
Experience & Knowledge (Preferred)
- Experience in Pharmaceutical system management (MI, Veeva or other system to manage customer data)
- Experience to extract / cleanse the data from system
Core competencies /skills
- Integrity for daily work and data
- Strong data processing skill and high-quality data integration
-Strong MS office (esp. Excel) and preferred statistics tool knowledge
-Data passionate, curious to understand the origin of data
-Proactive, in order to be able to anticipate needs and warn teams in case of identification of any data lack or incoherence
-Integrity for daily work and data
-Knowledge of MS SQL server in order to manipulate and retrieve data
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