Áö¿ø¹æ¹ý: ¿Â¶óÀÎhttps://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Seoul/Customer-Engagement-Specialist_R2563625-1Á¦Ãâ ¼·ù: ±¹/¿µ¹® À̷¼ ¹× ÀÚ±â¼Ò°³¼¸¦ Çϳª·Î ÅëÇÕÇÏ¿© MS Word ¶Ç´Â PDF·Î ÷ºÎ ÇØÁֽʽÿÀÁö¿ø ¹®ÀÇ: À̸ÞÀÏ recruitment.kr@sanofi.com (Áö¿øÀº À§ÀÇ ¸µÅ©¿¡¼¸¸ °¡´É)ÇÕ°ÝÀÚ¿¡ ÇÑÇÏ¿© °³º° Å뺸 µå¸³´Ï´Ù.
[JOB PURPOSE/PRIORITIES]
Support Customer Engagement team in successfully delivering the following:
-Working as an internal consultant to provide business insights in meeting business unit¡¯s needs
-Operational effectiveness and efficiency in multiple customer engagement channel (salesforce, field marketing, digital marketing, MSL); cost effectiveness analysis
-Optimized omni-channel model (customer centric approach that provides seamless and optimal experience via multiple channel engagement)
-Business operational efficiency and effectiveness related case analysis (qualitative and quantitative)
[KEY ACCOUNTABILITIES]
The successful candidate will demonstrate the following:
-Organize and gather information and data on business issues to be solved or procedures to be improved
-Collaborate with key stakeholders (sales, marketing, field-marketing, digital marketing and commercial excellence) in providing solutions to business questions
-Analyze internal salesforce, CRM, financial and external secondary market data (IQVIA, UBIST, HIRA, etc.) in providing insights
-Support making recommendations for optimizing resource allocation and increasing operational efficiency
-Provide business insights to meet business unit¡¯s specific needs through presentations or written report
[QUALIFICATIONS] -Undergraduate or master¡¯s degree with 5+ years of work experience.-Experience in business excellence in pharmaceutical industry preferred-Management consulting experience in healthcare industry is a plus-Exceptional analytical and quantitative problem-solving skills-Good time-management skills and a flexible attitude, with ability to meet tight deadlines and handle simultaneous work streams-Ability to work effectively with people at all levels in the organization-Ability to deal with uncertainty and ambiguity-Ability to think strategically and how decisions will be tactically put into action in practice
Á÷¾÷Á¤º¸Á¦°ø»ç¾÷½Å°í¹øÈ£ J150002023003