제약/생명과학] Quality, 고객지원 (+3년, Bio-Pharm향)Provide timely Quality information verbally and/ or in writing to customers, vendors, sales staff, and internal staff regarding product applications, quality and manufacturing processes, product and service complaints, and general product usage/application techniques. Promote the image and support the functionality of capabilities to our customers. Collaborate with Business Development Manager/ Account Director to become a Quality contact for Strategic Customer Accounts. 1. Inquiry Management 2. Customer Intimacy (Partnering with Strategic Customers) 3. Training and Development BASIC QUALIFICATIONS - Master's degree preferred in one of the chemical or biological sciences; or Bachelors' with equivalent experience in a relevant scientific-based or quality assurance position. - Six to eight years scientific-based work or quality or technical based customer communications. - Essential and Critical Skills:• Scientific problem solving skills• Biochemistry• Chemistry or Life Science knowledge• Understanding of basic Quality Assurance concepts• Interpersonal skills• Excellent verbal and written communication skills• Flexible working hours as required to meet global customer deadlines.• Ability to work and participate in a team• Computer skills• Project Management Skills• cGMP knowledge• Regulatory knowledge as related to products and the Life Science industry - Preferred Skills:• Biochemistry/chemistry knowledge.• Working knowledge of FDA and/or USDA regulatory requirements• Experience writing protocols and reports• Industry GMP experience (Pharma, BioPharma, Device, or Diagnostic) - Additional Needs• Some travel will be required. [Location]서울 강남구[Contact Information] https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=172394&company=merckgroup&username= ** 서류 합격자에 한하여 별도 통보 드립니다. ** 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다** The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.