Title: Technical Sales Specialist for Pharma Analytics Division/Group: BioProduction Division, Life Sciences Group Location: Suseo, Seoul, Korea
Position Summary A Pharma Analytics Technical Sales Specialist (TSS) is the primary technical interface between the internal team and the external customers. The primary function of the TSS is to provide technical consulting and troubleshooting for the customer enabling them to identify the best Pharma Analytics solutions to meet their needs. In this role, the TSS will work with a cross functional team to support the needs of our customers. The TSS will work independently and in collaboration with the commercial team to bring these solutions to our customers. The TSS will support customers with Pharma Analytics activities related to rapid molecular methods, residual DNA applications and environmental monitoring and microbial identification by sanger sequencing.
Responsibilities
¡¤ Schedule and coordinate face to face technical interactions with customers ¡¤ Lead escalation for advanced regional product and application inquiries; drives resolution with global R&D, Product Management ¡¤ Deliver technical presentations that complement Commercial Sales activities; ¡¤ Lead troubleshooting on issues that arise related to end-user's technical skills, validation issues; document key information to facilitate learning across team; coach other FAS ¡¤ Provides proactive consulting to customers on workflow improvements; influences key opinion leaders at customer ¡¤ Provide effective training activities and workshops on the application and capabilities of Pharma Analytics products and systems ¡¤ Develops and delivers training programs and seminars to external customers to increase customer awareness of Pharma Analytics products ¡¤ Use market and product knowledge to assist Commercial Teams in developing sales, marketing and customer account sales strategies Preferred Experience/background
¡¤ Expertise in molecular biology, genomic and protein analytical techniques including assay/workflow optimization, troubleshooting for sample prep, PCR and analysis. ¡¤ Expertise in capillary electrophresis and nucleic acid extraction techniques ¡¤ Experience in analytics/QC workflow techniques (e.g. HPLC, MS, ELISA) as it relates to biologics manufacturing processes including in-process and final product testing ¡¤ Ability to provide advice/consultation for customer setup and configuration of Analytical Development/QC labs and workflows ¡¤ Experience in assay qualification/validation in a regulatory environment ¡¤ Advanced knowledge of Regulatory agency compliance: FDA, EMA, relevant pharmacopoeia. ¡¤ Able to give customer expert advice on analytical validation design and execution ¡¤ Knowledge and/or experience of novel analytical technologies, e.g. NGS, dPCR, bioinformatics ¡¤ Product awareness of Thermofisher BPD portfolio across the biopharmaceutical manufacturing process. ¡¤ Experience proactively driving problem solving processes
Qualifications:
¡¤ Bachelor's degree in Life Sciences (Biology, Molecular Biology, Microbiology, Immunology, Biochemistry, Biotechnology, Engineering) ¡¤ Minimum of 5 years relevant experience in QC or method development in regulated environment such as cGMP ¡¤ Ability to develop and present technical content to small and large audiences ¡¤ Experience working within the Biotech, Biologics, Life Sciences, and/or Biopharmaceutical industries in a technical, engineering, or manufacturing capacity and ideally with experience using pharma analytics products and systems. Travel and Location
¡¤ Working remotely in a location convenient to reach all customers within assigned sales territory, based on Suseo office in Seoul and Bioprocess Design Center (BDC) in Songdo, Incheon ¡¤ Frequent travel will be required up to 50%
|